Frequently Asked Questions

Find answers to common questions about our repair services, orders, warranties, and more.

Repair & Booking

You can book a repair appointment online through our booking system. Select your device type, brand, and model, choose the repair service you need, pick a store location, and select an available time slot. Complete the form with your contact details and confirm your booking. You'll receive a confirmation email with your booking reference.

Most screen replacements and battery repairs are completed within 45–60 minutes while you wait. More complex repairs (such as logic board or water damage) may take 24–72 hours. We'll give you an estimated turnaround time when you drop off your device.

Yes. We strongly recommend backing up all your data before bringing your device in for repair. While we take the utmost care, we cannot be held responsible for any data loss that may occur during the repair process. Use iCloud, Google Drive, or your device's built-in backup feature.

Yes. You can cancel or reschedule your booking up to 24 hours before your appointment. Log in to your account, go to "My Bookings," and select the booking you wish to change. For last-minute changes, please contact us directly.

Orders & Devices

You can track your order from the Track Order page by entering your order number. If you're signed in, you can also view all your orders and their status under "My Orders" in your account.

We offer a 14-day return policy on purchased devices (phones, tablets) in their original condition. Accessories and opened items may have different return conditions. Repairs are covered by our repair warranty rather than a general return policy. Please see our Terms & Conditions for full details.

Standard delivery typically takes 3–5 business days within the UK. Express delivery options are available at checkout for faster shipping. You will receive a tracking number once your order has been dispatched.

Warranty

We offer a 12-month warranty on most repairs. This covers defects in the parts we install and our workmanship. It does not cover accidental damage, liquid damage, or issues caused after the repair. Bring your device and repair receipt to any of our stores for warranty claims.

We use high-quality, OEM-equivalent or original parts where available. Our technicians ensure all parts meet industry standards and provide the same performance and reliability. If you have specific part preferences, please ask when booking.

Store & Locations

You can find all our store locations, addresses, opening hours, and contact details on our Store Locator page. We have multiple locations across the UK for your convenience.

Walk-ins are welcome, but we recommend booking ahead to guarantee a time slot and avoid longer wait times. During peak periods, priority is given to customers with appointments.

Payment

We accept all major credit and debit cards (Visa, Mastercard, Amex), Apple Pay, Google Pay, and cash at our store locations. Online orders can be paid by card or digital wallet.

For repairs, payment is typically due when you collect your device. We may require a deposit for expensive parts or complex repairs. You'll receive a quote before we proceed with any work.

General & Contact

You can reach us via our Contact Us page, by phone, or by visiting any of our stores. We aim to respond to enquiries within 24 hours on business days.

Third-party repairs may void your manufacturer warranty. If your device is still under Apple Care, Samsung Care, or similar, we recommend contacting the manufacturer first. We're happy to assist if you're out of warranty or prefer our service.

Absolutely. We follow strict data protection protocols. Our technicians do not access your personal data unless necessary for the repair. We recommend backing up and, if possible, signing out of sensitive accounts before handing over your device. See our Privacy Policy for more information.

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